The following contract and its terms will set forth an agreement between Stage 2 Events and the Customer for the hire of our products. (Love is Light is a trade name of Stage 2 Events)
Booking / Deposit / Balance / Cancellations
The booking form must be fully completed and returned by E-mail in order to reserve the date requested. A £50 non-refundable deposit is required within 48 hours of the Customer sending back the booking form, as soon as the deposit is paid to us, we will reserve your requested date. A booking confirmation / receipt will be sent by E-mail upon receiving your deposit. An invoice will be sent for the remaining balance approx 3/4 weeks prior to your event. The full balance must be paid no later than 14 days before your event. We accept bank transfer, cheque or cash. Any request for a change of date must be E-mailed to us and will be subject to the hire equipment availability and receipt of a new booking form. If there is no availability for the alternate date, the deposit shall be returned and the booking will be cancelled.
We reserve the right to update our prices for an increase at any time. We will not increase your price once your booking has been confirmed and the booking has been placed. We will always try and contact the customer by E-mail / Telephone and operate on a first come first served basis.
Cancellations result in the loss of the deposit made at the time of booking.
Cancellations made less than 14 days prior to the event will be subject to a cancellation charge of 50% of the full balance.
If for any reason Stage 2 Events have to cancel the booking, any payment made will be fully refunded.
Traffic / Weather
Stage 2 Events will always try to arrive at the venue for the agreed time. Where circumstances make this difficult due to traffic delays or adverse weather conditions, we will refund you accordingly the amount of time delayed by and in proportion to the amount paid.
We will arrive at least 1 hour prior to the hire period and agree to have the LOVE Letters / LOVE Heart set up and operational for the stated hire time on the booking form, we will return and dismantle the LOVE Letters / LOVE Heart at the end of the stated hire time, or depending on the venue by prior arrangement the following morning.
In the event of bulb failure, 2 spare bulbs are supplied these can only be fitted by a responsible person at the event. If the LOVE Letters / LOVE Heart stop functioning the Customer is to telephone either of the numbers listed on the back of the LOVE Letters / LOVE Heart for assistance. We shall refund you accordingly for the amount of time that the LOVE Letters / LOVE Heart have been out of operation and in the proportion to the amount paid for.
Damage / Behaviour
The customer acknowledges that they shall be responsible for any damage or loss to the LOVE Letters / LOVE Heart caused by any misuse by the Customer or their guests. NO food or drinks are allowed anywhere near the LOVE Letters / LOVE Heart and they shall NOT be used as a shelf for placing drinks onto.
Space / Power
The Customer will arrange for an appropriate sized space for the LOVE Letters / LOVE Heart at the venue. Our LOVE Letters requires a floor area of 4.0 metres long x 0.6 metres wide (approximately). This is the ideal space they require, although they can be positioned accordingly to fit in whatever space is available. Our LOVE Heart requires a floor area of 1.6 metres long x 0.5 metres wide x 2.1 metres high (approximately). Please note the widest point of the LOVE Heart is 2.6 metres. We also require one 13 amp socket, ideally near to where the LOVE Letters / LOVE Heart are to be positioned. All our electrical equipment is fully PAT Tested and can only be used indoors. (A copy of our certificate is available on request).
You agree that any photos taken by Love Is Light can be uploaded to our Website Gallery and Facebook page for promotional purposes.